I've missed a Direct Debit payment, can I make the payment now?
Overview
If you've missed a payment you'll receive a letter and email from us, telling you what happens next.
If this is the first missed payment, we'll either try to take the payment again, or ask you to make payment, our letter will explain this, and what will happen if you do not make payment.
If this is not your first missed payment, then you'll need to pay the remainder of your premium, our letter will explain this, and what will happen if you do not make payment.
Get in touch with our Live Chat team if you need to make a payment or chat through your options. If you're struggling financially to make your payments get in touch to discuss your options as soon as possible. We may be able to help with options like moving a payment, suspending a payment or reviewing your cover, where appropriate. Get in touch as soon as possible.
You can also look at this guide
You can contact us by using the log in button below, logging in to your Account, then selecting ‘Need Help?’ We're available Monday-Friday 8am-8pm, Saturday 9am-5pm and Sunday 9am-2pm.
If you’re unable to log in, click on the button below and then choose ‘Need help?’ at the top right-hand side of the page.
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